Question 1

What is an eSIM?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM card that allows you to activate a cellular plan from Alolilo without having to use a physical SIM card. It's built into your phone and easy to set up.

Question 2

Is my device compatible?

Accepted Answer

Most recent smartphones from Apple (iPhone XS and newer), Samsung (S20 and newer), and Google (Pixel 3 and newer) are compatible. You can check our full compatibility list on the product page.

Question 3

When should I install my eSIM?

Accepted Answer

We recommend installing your eSIM before your departure while you have a stable Wi-Fi connection. You can then activate it upon arrival at your destination.

Question 4

How to install manually (without QR Code)?

Accepted Answer

If you cannot scan the QR code, you can manually enter the activation details (SM-DP+ Address and Activation Code) found in your confirmation email or order dashboard into your phone settings.

Question 5

Do I need to enable Data Roaming?

Accepted Answer

YES, you must enable Data Roaming specifically for your Alolilo eSIM line to access the internet. However, keep Data Roaming OFF for your primary SIM to avoid charges.

Question 6

Can I keep using WhatsApp?

Accepted Answer

Yes! When you install the eSIM, your phone will ask if you want to keep your number for WhatsApp. Select 'Keep my number' and you can continue using your contacts and messages as usual.

Question 7

Can I make phone calls?

Accepted Answer

Alolilo eSIMs are data-only plans and do not come with a local phone number for calls or SMS. However, you can use VoIP apps like WhatsApp, Skype, or FaceTime to make calls over data.

Question 8

How do I check my data usage?

Accepted Answer

You can check your remaining data balance and validity period at any time by logging into your account and visiting the 'Dashboard' section.

Question 9

How do I top up my data?

Accepted Answer

If you need more data, simply go to your Dashboard, select your active eSIM, and choose a 'Top Up' package. The data will be added to your current eSIM immediately.

Question 10

What if my internet speed is slow?

Accepted Answer

First, ensure you have good signal. If issues persist, check that your APN settings are configured correctly as per the installation guide. Toggling Airplane Mode on/off can also help reset the connection.

Question 11

Can I reinstall the eSIM if I delete it?

Accepted Answer

No, eSIMs are typically one-time use. Once deleted, they cannot be re-scanned or re-installed. Please do not remove the eSIM from your device unless you are sure you are done using it.

Question 12

Can I use Mobile Hotspot (Tethering)?

Accepted Answer

Yes, most Alolilo plans support mobile hotspot, allowing you to share your internet connection with other devices like laptops or tablets.

Centro de Soporte

Preguntas Frecuentes

Centro de Soporte

Preguntas Frecuentes